Skip to content
Calendar view

(Psych Test) Customer Service Profile (CSP-R3)


Course
Quantity
For someone else
Jason McLendon
Quantity
For someone else
Purchase for $49.95 or enter access code

About

CSP - R3 will assess whether a person has the necessary skills and traits to be a customer service representative. The results of this test should not be used to make a final determination on suitability for a position, but may be used in conjunction with other indicators to help make risk-based or career guidance decisions.

ICCS staff will send a web link and access code to take this test once notification of purchase is received.

No. of questions: 194

Question type: Self-assessment, situational, multiple choice

Estimated completion time: 60 minutes

Shorter versions of assessment available: N/A

Recommended age level: 18+

Qualification Level: Class A

Compliance: APA standards; EEOC standards (gender, age, dis-

ability)

Validation Information: Sample Size: 1187, Cronbach’s Alpha: 0.98


The primary factors and scales of this test are:

Overall Score plus 4 factors, divided into 20 scales:
- Customer Service Orientation: Assesses whether a person possesses the right disposition to deal with the public.
- Negotiation Skills: Assesses a person’s ability to effectively negotiate a resolution.
- Emotional Intelligence: Assesses a person’s ability to deal with his/her own as well as other people’s emotions.
- Conscientiousness: Assesses whether a person possesses a good work ethic.

Back to top